Shipping Policy

Orders are typically processed and dispatched within [1–2 business days] of order confirmation and payment realisation, subject to product availability.

Orders placed on Sundays or public holidays are processed on the next business day.

LVLX ships pan-India through reputed third-party logistics and courier partners, to all pin codes serviceable by our courier network.

Estimated delivery is [4–7 business days] for most locations. Remote, North-East, and hilly regions may take longer.

Free shipping is provided on domestic orders with a cart value above ₹6,000. Orders with a cart value of ₹6,000 or below attract a shipping fee of ₹500. Local deliveries attract a shipping fee of ₹150.

Cash on Delivery (COD) is available for eligible pin codes and order values, subject to Section 1.8 of our Terms of Service. A COD handling fee of ₹60 will apply to eligible COD orders and will be shown at checkout.

Delivery timelines are estimates only and may be affected by weather, courier delays, strikes, regulatory checks, or other events beyond our control. Please also refer to the Force Majeure clause, Section 1.11, of our Terms of Service.

LVLX ships internationally to select countries, subject to destination-country import regulations for nutraceutical and food-supplement products. Some countries restrict or prohibit import of such products, and it is the customer's responsibility to verify the legality of import in their destination country before ordering.

Estimated international delivery is [10–21 business days], depending on destination and customs clearance.

All customs duties, import taxes, VAT/GST equivalents, brokerage fees, and regulatory or compliance costs in the destination country are the sole responsibility of the customer. These charges are not included in the product price or shipping fee charged by LVLX.

LVLX is not responsible for delays, seizure, or destruction of shipments by customs authorities in the destination country, or for any additional charges levied by such authorities.

International orders, once dispatched, are non-cancellable and are governed by the cross-border shipment terms in Section 4.5 of our Refund & Return Policy.

A tracking link or tracking ID is shared via email or SMS once your order is dispatched. Please allow 24–48 hours for tracking information to update after dispatch.

Please ensure that the shipping address and contact number provided are accurate and reachable. LVLX is not liable for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

Our courier partners typically make up to 3 delivery attempts. If delivery cannot be completed, the shipment may be returned to origin (RTO), and the customer will be contacted to arrange re-shipment. Additional shipping charges may apply or, where applicable, the order may be processed in accordance with our Refund & Return Policy.

If your order appears lost or significantly delayed beyond the estimated delivery window, please contact us through our Contact Us page with your Order ID for investigation.

Please refer to Section 4.2 of our Refund & Return Policy for the process to report shipments that are damaged, tampered, or incorrect on arrival.