Terms of Service

These Terms of Service ("Terms") govern your access to and use of www.lvlx.in (the "Website") and your purchase or use of LVLX products, wellness programs, and related services. The Website and services are operated by 23BMI LSPL ("LVLX", "we", "us", or "our"), having its registered office at 1603, Grandeur, Vasant Marvel, Off W.E Highway, Borivali East - 400053, GSTIN 27AABCZ5172A1ZH.

LVLX is a brand offering nutraceutical and proprietary wellness products and wellness programs/services. By accessing, browsing, registering on, or ordering through the Website, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Refund & Return Policy, all of which are incorporated into these Terms by reference.

You must be at least 18 years of age and legally competent to enter into a contract under applicable Indian law, including the Indian Contract Act, 1872, to purchase products or enrol in wellness programs.

Minors and persons who are otherwise legally incompetent may not independently transact through the Website. Individuals under 18 may use the Website only with the involvement and supervision of a parent or legal guardian.

LVLX may refuse, suspend, or terminate access or transactions where it reasonably believes that a user is ineligible or has violated these Terms.

Where account registration is required, you agree to provide accurate, current, and complete information and to keep such information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. LVLX will not be responsible for losses arising from your failure to maintain the security of your credentials.

Product descriptions, images, specifications, availability, and other information displayed on the Website are provided for general information. LVLX makes reasonable efforts to ensure that such information is accurate and current.

Prices are displayed in Indian Rupees and are inclusive of GST unless otherwise stated. LVLX may change prices, discontinue products, or correct pricing errors before dispatch. Where applicable, cancellations, refunds, or replacements will be handled in accordance with our Refund & Return Policy.

LVLX's proprietary formulations, ingredient ratios, sourcing information, manufacturing processes, methodologies, and related technical information constitute confidential information, trade secrets, and/or intellectual property of LVLX and/or its licensors.

You must not reverse engineer, decompile, chemically analyse for competitive or commercial purposes, copy, replicate, reproduce, or otherwise attempt to derive or commercially exploit LVLX formulations or proprietary processes.

You must not resell, bulk distribute, manufacture, reformulate, or create derivative products from LVLX products without prior written authorization from LVLX.

Unauthorized resale, counterfeiting, replication, or commercial exploitation may result in civil and/or criminal action as permitted by applicable law.

An order confirmation acknowledges receipt of your order. A binding contract is formed only upon dispatch of the applicable product or commencement of the applicable wellness program, subject to these Terms.

LVLX products are food, nutraceutical, or dietary supplement products and are not medicines or drugs. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.

Statements relating to products or wellness services are not medical advice and should not be treated as a substitute for professional medical advice, diagnosis, or treatment. Product claims are not evaluated by FSSAI or any medical body except where an explicit FSSAI licence or approval is stated on the applicable product label.

You should consult a qualified healthcare professional before using any product or participating in any wellness program, particularly if you are pregnant or nursing, are a minor or elderly, take medication, or have a pre-existing medical condition.

Individual results may vary. LVLX does not guarantee specific results, including particular weight-loss outcomes, health outcomes, or timelines.

If you experience an adverse reaction, discontinue use and seek appropriate medical advice. Keep all products out of reach of children.

FSSAI License Number: [FSSAI License Number]

Wellness programs, consultations, plans, and related services are personal to the enrolled customer and are non-transferable unless LVLX provides written approval.

Program content, plans, methodologies, materials, and consultations are provided for the customer's personal use. Recording, reproduction, redistribution, publication, resale, or other unauthorized commercial use is prohibited without prior consent from LVLX.

Wellness program enrolment, cancellation, rescheduling, and refunds are subject to the applicable provisions of the Refund & Return Policy.

LVLX does not guarantee specific health, wellness, weight-loss, or other individual outcomes from participation in any wellness program.

You must not use the Website for any unlawful, fraudulent, or unauthorized purpose.

You must not scrape, crawl, harvest, copy, or extract Website content using automated systems without prior written authorization. You must not reverse engineer, interfere with, disrupt, or attempt to gain unauthorized access to the Website or its systems.

You must not introduce malicious code, impersonate another person or entity, infringe third-party intellectual property rights, or otherwise interfere with the operation or security of the Website.

All content available on the Website, including the LVLX name, logo, product information, formulations, text, graphics, images, videos, software, designs, and other materials, is owned by 23BMI LSPL and/or its licensors and is protected by applicable intellectual property laws.

Except for the limited right to access the Website for personal, non-commercial browsing and transactions, no licence or other right is granted to copy, reproduce, modify, distribute, publish, display, transmit, sell, or commercially exploit any Website content without prior written permission.

Promotional offers, discounts, coupons, and campaigns are subject to their respective offer terms and conditions. LVLX reserves the right to modify, suspend, or withdraw promotional offers in accordance with applicable law.

Cash on Delivery (COD) orders may require phone verification or OTP confirmation. LVLX may cancel or restrict COD availability or require prepayment in cases including repeated order refusals, high-value orders, suspected fraud, or other circumstances reasonably requiring additional verification.

To the maximum extent permitted by applicable law, LVLX's aggregate liability arising out of or relating to a specific order or wellness program will not exceed the amount actually paid by you for that specific order or program.

To the extent permitted by law, LVLX will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profits, loss of data, or other indirect losses arising from the use of the Website, products, or services.

Nothing in these Terms limits or excludes any liability or statutory right that cannot lawfully be limited or excluded, including rights available to consumers under applicable consumer protection law.

You agree to indemnify and hold harmless 23BMI LSPL, LVLX, its affiliates, directors, officers, employees, consultants, contractors, and service providers from claims, liabilities, damages, losses, costs, and expenses arising out of or relating to your breach of these Terms, misuse of the Website or products, violation of applicable law, or infringement of any third-party rights.

LVLX will not be responsible for delay, interruption, or failure to perform caused by events beyond its reasonable control, including natural disasters, pandemics, government actions, customs restrictions, strikes, courier or logistics disruptions, internet or telecommunications failures, or other similar events.

LVLX may amend these Terms from time to time by posting an updated version on the Website. Changes will become effective when posted unless otherwise stated.

Your continued use of the Website or services after updated Terms are posted constitutes acceptance of the revised Terms. You are responsible for reviewing the Terms periodically for changes.

These Terms are governed by and construed in accordance with the laws of India.

Any dispute should first be raised with LVLX through a written notice addressed to the Grievance Officer. LVLX and the customer will attempt to resolve the matter in good faith.

If the dispute remains unresolved for 30 days after written notice, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by LVLX. The seat of arbitration will be at Mumbai and the proceedings will be conducted in English.

Nothing in this section prevents a consumer from exercising rights or remedies available before an appropriate Consumer Commission or other competent statutory authority. Nothing in these Terms is intended to restrict statutory consumer rights.

Subject to applicable law, courts having jurisdiction at Mumbai will have jurisdiction over matters not subject to arbitration.

If any provision of these Terms is held to be invalid, unenforceable, or illegal, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

LVLX's failure to enforce any provision of these Terms will not constitute a waiver of its right to enforce that provision or any other provision in the future.

LVLX may assign or transfer its rights and obligations under these Terms. You may not assign or transfer your rights or obligations without LVLX's prior written consent.

These Terms, together with the Privacy Policy, Shipping Policy, Refund & Return Policy, and any applicable order or program terms, constitute the entire agreement between you and LVLX concerning the subject matter addressed herein.